Service Delivery Framework
Clinical services are provided under The London Clinics’ CQC registration and governance framework.
As a practising clinician delivering private healthcare services, including self-funded and insured patient care, I work within The London Clinics’ established systems for quality, safety, governance and patient experience.
The London Clinics maintains responsibility for the registered service, including overall governance arrangements, regulatory compliance, policies and procedures. I contribute to these systems by delivering care in accordance with agreed standards and escalating any concerns appropriately.
Professional Accountability
I remain professionally accountable for my own clinical decisions, conduct and competence.
I ensure that my practice is delivered in accordance with:
- My professional regulatory requirements
- Relevant clinical guidelines
- Evidence-based practice
- The London Clinics’ governance processes
- Applicable legal and ethical standards
I maintain appropriate professional registration, indemnity arrangements and continuing professional development relevant to my role.
Patient Safety and Quality of Care
Patient safety is central to all care provided.
I ensure that:
- Appropriate clinical assessment is undertaken before treatment
- Patients are provided with sufficient information to make informed decisions
- Consent is obtained and documented appropriately
- Risks, benefits and alternatives are discussed
- Concerns regarding patient safety are escalated promptly
Any incidents, near misses, safeguarding concerns or clinical concerns are reported through The London Clinics’ governance and incident reporting processes.
Confidentiality and Information Governance
Patient confidentiality is maintained at all times.
Patient information is managed in accordance with:
- UK GDPR
- Data Protection Act 2018
- Professional confidentiality obligations
- The London Clinics’ information governance procedures
Information is only accessed, stored and shared where there is a lawful and appropriate reason to do so.
Patient Records
Accurate and contemporaneous clinical records are maintained for every patient encounter.
Records include relevant clinical assessments, treatment decisions, consent discussions, investigations, correspondence and follow-up arrangements.
Patient records are managed using systems approved by The London Clinics and in accordance with their record-keeping policies.
Consent and Patient Involvement
Patients are supported to make informed decisions about their care.
I ensure that patients understand:
- The nature and purpose of proposed treatments
- Expected outcomes
- Potential risks and complications
- Available alternatives
- Follow-up arrangements
Patients are encouraged to ask questions and are supported to make choices that reflect their preferences and circumstances.
Complaints, Feedback and Patient Experience
Patient feedback is valued and contributes to improving care quality.
Patients wishing to raise concerns, provide feedback or make a complaint are directed through The London Clinics’ established complaints process.
All feedback is treated seriously and used to identify learning opportunities and improvements.
Safeguarding
I recognise my responsibility to identify and respond appropriately to safeguarding concerns.
Any safeguarding concerns are managed in accordance with The London Clinics’ safeguarding procedures and escalated to the appropriate safeguarding lead where required.
Continuous Professional Development and Clinical Governance
I maintain my knowledge and skills through ongoing professional development and reflective practice.
Where appropriate, I participate in:
- Clinical reviews
- Audit and quality improvement activity
- Governance discussions
- Learning from incidents and feedback
I support The London Clinics’ commitment to delivering safe, effective and high-quality healthcare.
Equality, Dignity and Respect
All patients are treated with dignity, respect and without discrimination.
Care is provided in a way that recognises individual needs, preferences and circumstances.